Privacy Policy

1. Who We Are

Coaching Explained is a coaching training platform for gymnastics gyms, based in Minnesota, USA. This Privacy Policy explains how we collect, use, and protect information when you use our website and platform (collectively, "the Service").

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and password (stored as a secure hash) when you create an account.
• Organization information: Gym name, coach count, and the access code associated with your organization.
• Usage data: Video watch progress, question responses, course completion status, and certificates earned.
• Billing information: Subscription plan and billing status. Payment details (card numbers, etc.) are handled directly by Stripe and are never stored on our servers.
• Contact form submissions: Name, email, gym name, and message content when you reach out to us.
• Technical data: IP address, browser type, and pages visited, collected automatically for security and performance purposes.

3. How We Use Your Information

• To provide and operate the platform (accounts, course access, progress tracking)
• To process payments and manage subscriptions through Stripe
• To send transactional emails (welcome, password reset, billing notifications)
• To respond to contact form inquiries
• To improve the platform and fix issues
• To comply with legal obligations

We do not sell your data to third parties. We do not use your data for advertising.

4. Data Sharing

We share data only with trusted service providers necessary to operate the platform:

• Stripe — payment processing and subscription management. Stripe's privacy policy applies to payment data.
• Resend — transactional email delivery.
• Neon (PostgreSQL) — secure cloud database hosting.
• Vercel — platform hosting and deployment.

Each provider is contractually obligated to handle data securely and only for the purposes we specify.

5. Gym Directors and Coach Data

Gym directors can view their coaches' course progress, question responses, and completion certificates within the platform. Coaches are added to the platform by their gym director and implicitly consent to this visibility when they create an account using an access code. Progress data is only visible to the coach themselves and to the director of their organization — not to other gyms.

6. Data Retention

We retain account and progress data for as long as your account is active. If your organization's subscription is cancelled, your data is retained for 90 days before being permanently deleted. You may request deletion of your data at any time by contacting us.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls to protect your data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but take reasonable precautions to protect your information.

8. Cookies

We use cookies strictly to maintain your login session. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings, but doing so will prevent you from staying logged in.

9. Children's Privacy

The Service is intended for adult coaches and gym directors. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has created an account, contact us and we will delete it promptly.

10. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us through the contact page. We will respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers by email when significant changes are made and update the "last updated" date above.

12. Contact

Questions or requests about your data? Reach us through the contact page.